When I tried to buy a new Broad Axe... unfortunately it was out of stock. But Woodsmith team being such a friendly and helpful family and team told me that they had a used but very good condition broad axe that belonged once to a dear late friend... It WAS indeed in very good condition and not just that ( and please forgive me if this sounds strange to some ) but the axe they sold me feels like it has character.... and maybe more. Hard to explain, but I feel that the previous owner LOVED this axe. Call me romantic, call me crazy, but it works for me. The very same care went into the packaging and posting of this axe as a brand new one. It's come to a new loving home and I feel a responsibility to love it just as much as Woodsmiths friend did. Thank you Woodsmith and to a friend I feel I know somehow...
"Just a quick email to say thank you for my parcel and excellent customer service. I will be telling everyone about your excellent company (you were also recommended to me by someone else). I have my kettle on the log burner as we speak.
Keep up the great work and I hope you have a great summer."
"I’d just like to say thank you to Maurice for getting the Wetterlings hatchet to me so quickly, the new sheath that was made is gorgeous and the hatchet is absolutely beautiful, so much so I’ve just finished with a stack of kindling and it cuts like a dream!
Thanks again, I didn’t know where to write a review so I thought I would just email you guys directly. Definitely, a pleased customer and I won’t hesitate to order from you again."
"I have made a few orders from you via your website over the last year. You provide a quality of service that I can’t fault and I am very happy with the fact that you use recycled materials for packaging, ensuring that every item is received in pristine condition. It’s for these reasons I am regularly recommending you to friends and contacts (at least those that do not already know of you)."
Many thanks for your help and advice with regards to a new shaft for an old Wetterling axe. The item sent was received next day and fitted within half an hour. Perfect fit and finish. It is so good to find someone who puts the customer and service as the priority. Thanks again Ian
Hi, Just a quick thank you for sending my purchases so promptly and in perfect condition.
I am very happy with my new Wetterlings Outdoor Axe and GB sharpening stone and cannot fault the service or products, I look forward to doing business with you again in the future.
Kindest regards, James
Excellent, what can I say? As expected, brilliant service! 🙂 Mike
Many thanks for the very prompt email and I note its content…many thanks. Ah, good old customer service…I remember it well!